TELKOM ******* SERVICE

Telkom has taking me and my wife for a ride in December we called in with our video calling issue that has stopped working and they sent me to a telkom store,upon my arrival at the store they informed me I need to go Samsung and I then called Samsung and they advised me I need to go telkom...I kept on calling Telkom and each person I spoke with has giving me different reasons finally on January 25th I was escalated to the technical team and was told id get a call back with in 72 hours...I revieced the call and the so called tech guy had no idea what he was doing and said he would call me back a week passed and no call and called in again and the agent was helpful saying he would assist me he tried helping but placed me on hold and finally got back 15 mins later saying the technical team will call me back within 24 hours and its been 72 hours and still no call..its time I move back to Cell C where I had no issues