Telkom= *******

Hi Telkom,

i have submitted a line complaint in Dec 2017, the service was not working at all, the technical department gave me a list of errors on the line. Nobody came to fix this for 3 months, i was billed for it each month and paid it. I was told i would be credited for it later.

After a couple weeks i spoke to the technical department again and the billing department and they suggested that i cancel the line.

So i submitted a cancellation request in Dec 2017-

This was advised by Telkom, because Telkom could not provide me with a stable service in my area. The cancellation form was not processed by Feb 2018 and i could not migrate to a different ISP. This has now finally happened. Since beginning march and the only payment i should be making to Telkom is the Telephone line cost.

I received an Account that is R2304 for this month. It has a "contract forfeiture" cost of R1305 for cancelling a contract that you have been violating by not providing me with a service. It is also still billing me for the same "forfeited" Internet service along with the line rental.

I spoke to the billing department today, who confirms the cancellation of the line has not been done.... I cancelled the debit order today, i will not be paying for this ******* anymore.