Telkom Routing Issue

I ported a number from Vodacom to Telkom. There have been routing issues were I have realized that the number is unable to receive calls and texts, but able to make outbound calls.

I went to Telkom store in Brooklyn. I was sent to Telkom in Menlyn. Then I was told it is a technical issue and I had to call the 081180 number to resolve it with the technical team.

This was resolved and now...almost two months later, back to the same issue. but now, cant even send texts.

Call 081180 and was told it is not a routing issue and given the *35*0000* codes which didn't work.

Called again and was told by a different agent that it was a routing issue and it will be sorted. Still nothing, issue persists.

This has affected a lot of things. Cant do banking or online transactions now because cant receive OTP texts. This is just a summary of the issue presented by this.

I am genuinely willing to cancel this contract and give the device back so that I can just port back to Vodacom because this is a major inconvenience. I know this has been a common issue with Telkom, so really now, just allow us to cancel the contracts.