Telkom Router not being fixed

Purchased the router from the Menlyn store on the 13th May 2017 it was special just makes me think that the special was to actually get rid of the faulty routers. It was only used for a month then it was not responding/not working. We took it in to the same store for repairs received an sms that it was ready for collection, got there nothing was done to it . The lady assisting us said it was because the wording the guy who assisted us used was incorrect. She booked it again for repairs we got an sms and guess what nothing was done the same lady assisted us and she couldn't explain why.

The service is really bad I have always been a vodacom customer and I actually wanted to give telkom a chance but I regret my choice. Now the inconvenience if taking out the sim card placing it in another device just to use the deta as we all know if not used they will be forfeited even though its their fault.

Can someone please sort this out I am tired of all the ups and downs.

Regards Disgruntled costumer