Telkom Router D-Link DWR-956M No Internet Connection

Dear Telkom,

I Gary Milton ID *** want to express my frustration as a IRATE Customer. If you look at the records i have been with you for some time.

On the 30 April 2020 installation was done by Vumatel for Fibre package 20/2 mpbs. After installation i was told that Telkom must complete the order in order for activation to take place. I called the 10213/10210 from Thursday and sent from pillar to post. Now spending a lot of airtime and no one can assist is just beyond me for a Company like Telkom. However follow up done on Saturday several times and finally the activation was done 2 May 2020. Since that day again wasting my airtime and sure and being on a call up to an hour to get no assistance. All consultants on Saturday could not assist me and seems there is no knowledge in this field on 10210 available. Sunday, 3 May 2020 again on the phone for assistance as the issues was NO INTERNET CONNECTION with the Red Light on router. I logged a call with REF IS****3701 same day with Telkom but it relates to Vumatel that confirm with screenshot that all is good on their side and my ISP must assist. Later the day i logged another call REF ***6 that was closed the following day 10:27 4 May without any resolution. Monday, 4 May 2020 another call logged REF***2/REF***9 that was closed today 5 May without any resolution.

Now this is the type Poor Service and No Regard To Clients that was displayed. Another concerns is that when i called on Sunday, 3 May call is cut or put on hold without any apology. 4 May my last call just after 8pm was made and the consultant could not get the system up. Tried again at 8:30pm and the consultant took me through the steps but just before 9pm she dropped the call and when i tried again it was that "Voice" you reached us out of hours. But i can tell you that i think your staff is doing this on purpose if they don't know what to do they drop calls because you cant tell me that of the 10 Consultants i spoke to, no one can assist me.

If no one can assist me to resolved this matter by COB 5 May 2020 i see no need to continue with my contract and need to cancel. Also i need a copy of the agreement as i believe im still at liberty to cancel.

Trust that you will look into this with urgency and revert back to me.

Kind Regards Gary Milton ***