DF
Dianne F

1 reviews | Active since Mar 2009

24 Mar 2015, 14:13

Telkom Rotten To The Core Such Bad Service

Just to add to the 5 million other Telkom complaints, no one responds to. No one responds to email complaints sent to the address given when calling 10210. Not one of their \friendly"call centre agents answer phones. Their Twitter consultants are a joke. Another option to contact when calling 10210. You can tweet them 5 million times a day they will NOT respond. The chat service a bigger joke. The only department that works is billings when they bill you for a product you don't have but you cant get to sort it out. The CEO needs to step out of his Ivory tower with the rest of his cronies & come down to earth & see the mess his empire is in"

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Replies (1)
Telkom
Telkom's reply24 Mar 2015, 18:39
Official
Hello diannele,

Thank you for making contact with us.

We do value your business and apologise for the experience.

Be assured that we will have our team make contact with you, and assist further by investigating this matter further.

Your reference number: SM98613.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team