Telkom Rot

I am seriously frustrated Telkom so excuse the tone of this message...lightning damaged my ONT last week monday..since then i have invested 6hours and 23 minutes of my time with people at telkom client service giving me the runaround and empty promises..lots of appologies..yet nothing gets done!!. what telkom does not understand is that i need a new ONT divice..not a remote line check or trouble shooting..i have done that over and over...what will it take to get a technician to my property...40 years a telkom client...yet still not a priority in spite of me pleading that my home office been without internet for 8 days...does anyone at telkom have the guts to confront this issue?