Telkom Rosebank’s horrible Service, No Router after 2 months , No Updates!!!

I signed a WiFi contract with Telkom Rosebank in early February. Just two days later, my connection stopped working. When I visited the store, they identified a router issue, took my router for assessment, and gave me an old one as an "interim solution."

Since then, I’ve visited the store at least 15 times to follow up, only to be met with excuses—ranging from system login issues to a lack of updates from the service center. Despite their repeated promises to call me with feedback, I’ve never received a single update. Instead, I’ve had to keep taking time out of my day to chase answers, yet to this day, I still don’t have my router back. Meanwhile, I continue receiving statements for a service I can’t even use.

The lack of communication, accountability, and customer care is unacceptable. I just started this contract, and I’m already beyond frustrated.