telkom rogues dont switch to fibre

<p>Our data line was switched to fibre 1 october 2016. Lan line not switched to fibre. So being charged for 2 packages. I am also billed for a 20mbps line but my speed is only 0.18mbps. We have no internet connectivity. Logging calls to telkom since october even went into the clear water store but no help. My package before costed R800 per month. Now I am billed R2500 for October and R1700 for november but I have no service. Telkom technicians phone and make appointments to come out we wait at home the whole day and they dont pitch up. Telkom are rogues and ***** from innocent people.</p>