BR
Brandon R

1 reviews | Active since Aug 2017

23 Mar 2018, 14:51

Telkom - Rogues

Telkom has suspended my services for nonpayment, however I have paid my installments cash. My premiums on my data contract is R 199 pm. They say that my debit orders bounced for past 3 months so now I owe R 1 200. how is that possible when it should be R 600. Why try & debit my account when I have paid cash. I have now paid R 1 000 & advised a consultant. the consulted said that my services will be connected, from Monday 19/03/2018. My services are still not connected to date. I have been ****** of R 400. The Telkom store at Gateway cannot help me. Call center cannot help me. Who can help me. This not the first time I have experienced this with Telkom. Everyone at Telkom seems to help when taking out a contract but when real help is needed, no one can help at Telkom. Telkom is just a team of rogues looking to take advantage of people who are stuck in a contract. Services are paid for but no service received by Telkom, absolutely pathetic. No one even gets back to you on any query.

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Replies (2)
Telkom
Telkom's reply16 Apr 2018, 13:59
Official

Hello BrandonRamcheran

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 Jun 2018, 13:54
Official

Hi Brandon ,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your account *** is up to date with a balance of R145.88 due on the last day of the month.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,