TELKOM ROBBING WITH DATA
<p>Good Day,</p> <p>Ref No: ********** 3 I have a SmartPlan100 that includes 100minutes, 1GB data, free WIFI contract since 10/03/2016 . Since Feb this year I am only receiving 100minutes, 150mb data that is not what the promotion states. I have the catalogue filed with the promotion that I took with me to a telkom shop in Somerset Mall and spoke to Cameron on the 02/07/17 Ref No: ********** . With all the proof he told me he will sort it out with in 72hours. Another Ref No: ********** 3 on the 07/07/17 until now I'm still waiting for the data that they owe me since Feb. </p> <p>Kind regards,</p> <p> </p>
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Replies (5)
Telkom's replyOfficial
31 Jul 2017, 15:27Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Telkom's reply31 Jul 2017, 15:27
Official
Hi.
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
01 Aug 2017, 08:01Hi
Name: Amina Petersen
ID: ***
Mobile No: ***
Ref No: ***3 which I got a notification it is solved Thabang. That is not solved at all should you have a recording of the call he made you will hear that I told me to send me a email address then I will send be the proof of my contract. It was only the free Telkom calls that was for a period of 12 months. I have been to a Telkom store as well and was told he will sort it out. I had to buy 1GB freeme since Feb that was unnecessary. Until I started checking up on Telkom data. I can send you copy of catalogue with the small print. I normal make sure what is included in the package and take a catologue to file because of thing like this.
's update01 Aug 2017, 08:01
Reviewer Update
Hi
Name: Amina Petersen
ID: ***
Mobile No: ***
Ref No: ***3 which I got a notification it is solved Thabang. That is not solved at all should you have a recording of the call he made you will hear that I told me to send me a email address then I will send be the proof of my contract. It was only the free Telkom calls that was for a period of 12 months. I have been to a Telkom store as well and was told he will sort it out. I had to buy 1GB freeme since Feb that was unnecessary. Until I started checking up on Telkom data. I can send you copy of catalogue with the small print. I normal make sure what is included in the package and take a catologue to file because of thing like this.
Telkom's replyOfficial
10 Aug 2017, 11:34Hi Amina
May you please follow up with the Somerset store and please bring along the catalogue when you go to the store.
Regards
Diketso
Telkom Social Media Team
Best regards,
Telkom's reply10 Aug 2017, 11:34
Official
Hi Amina
May you please follow up with the Somerset store and please bring along the catalogue when you go to the store.
Regards
Diketso
Telkom Social Media Team
Best regards,
's updateReviewer Update
10 Aug 2017, 23:18Hi DIKETSO,
I HAVE BEEN THERE AND SPOKE TO CAMERON HE SAID HE WILL SORT IT OUT THAT WAS ON THE ON THE 2 JULY,2017. THEN I PHONED TELKOM ON THE 07/07/2017. NOW YOU TELLING ME TO GO BACK TO SOMERSET STORE. I WOULD LIKE SOME ONE HELP ME THAT KNOWS AND NOT SENDING ME FROM PILLAR TO POST.
's update10 Aug 2017, 23:18
Reviewer Update
Hi DIKETSO,
I HAVE BEEN THERE AND SPOKE TO CAMERON HE SAID HE WILL SORT IT OUT THAT WAS ON THE ON THE 2 JULY,2017. THEN I PHONED TELKOM ON THE 07/07/2017. NOW YOU TELLING ME TO GO BACK TO SOMERSET STORE. I WOULD LIKE SOME ONE HELP ME THAT KNOWS AND NOT SENDING ME FROM PILLAR TO POST.
's updateReviewer Update
11 Aug 2017, 00:20Hi DIketetso
Send me your emailing address then I will send catalogue to sort this problem out speak to Cameron at Somerset Store. I took the catalogue to him on the 07/07/2017. Now you want me to go back there. Please sort it out and dont send me from pilllar to post.
's update11 Aug 2017, 00:20
Reviewer Update
Hi DIketetso
Send me your emailing address then I will send catalogue to sort this problem out speak to Cameron at Somerset Store. I took the catalogue to him on the 07/07/2017. Now you want me to go back there. Please sort it out and dont send me from pilllar to post.