Telkom robbing us from our money. Now wanting to black list me.

<p>In September 2016 I opened up a lte data contract with Telkom. After a few month of usage I realized that it would be cheaper for us to get a bigger data plan cause we where buying extra data after our allocated data was depleted. We then contacted telkom and they upgraded our contract to a much higher data plan. </p> <p>After the first month of usage the money was deducted from my account as per normal. But then the next day the money was returned cause of insufficient funds. I checked my bank and surprisingly I was charged a extra R1000.00 </p> <p>I contacted Telkom said that the reason why money was sent back was cause we where charged and extra R1000 and we only allocated exact amount of funds in the account for the amount stated the contract would cost. </p> <p>They told us well we were charged a extra R1000 rand for upgrading fee. </p> <p>I was very shocked as nobody informed us about the upgrade fee and if that was so we wouldn't have upgraded. As per telephonic conversation all of telkoms phone calls are recorded we requested for them to listen to all of our conversation to prove to us that they stated so but refused. </p> <p>We then got a case number ********** 3 saying that the charge was not suppuse to be made and will be dropped. </p> <p>4 months later I'm still being billed for data and a upgrade fee but haven't received Any data and bill is only increasing. Tried numerous times to contact telkom and they responded that they still seeing to the case. We went into Kenilworth center telkom store and they couldn't help only gave us the number of telkom head office and told me they will be contacting me shortly. Head office then called and got another case number ********** 8</p> <p>why should I be paying for 5 months of data not received. Now telkom says I have to pay and I will receive all my data.</p> <p>if I needed 5 month of data I might as well have bought 5months of it prepaid at once. The deal was a monthly contract where I pay each month for my data I receive. I don't see the need why I should pay when it's telkoms mistake </p> <p>Further more I am receiving sms saying that I will be blacklisted if payment is not made. </p>