Telkom - robbing or just playing the fool ?

Good day . It is after months of energy , time and money waisting that I turn to this platform . I found myself as a professional and bussines owner in a dead end. I have been struggling to get my ADSL line up and running for the past three months now . I have logged several times the problem on the website , without any help . The fault on Telkoms side is resolved because that is their response on the app register. I have been reporting my problem at their shop . After standing in the queue for 3 hours( I can not waist time like this as a professional) explaining that the neighbour company is installing fibre -by Telkom my ADSL line was disconnected since May . I even tried to contact the technical supervisor on the number that was given by another technician without any luck . I don’t have the time to waist in trying to close my contract - the monthly debit order is going of every month . I feel like a fool paying for something that I am not able to use or am I only ******?