Telkom robbing me R225.18

Telkom committing day light ******* and ICASA does nothing.

I was told by customer service to make payment 2 weeks before the due date. My due date is month end on my services with Telkom.

I made a payment in the 1st week of December that's 3 weeks prior to the due date. They still tried direct debit me even though on the account was cleared on the 24th of December. They added a R225.18 on a payment I made during the 1st week of December on an account that is cleared. My question what are they trying to debit on an account that is cleared. The refuse to send the call transport of the 04 Feb where the team leader said I had to have made a payment before the 20th. Which I did. Who stands accountable for ridiculous amount of R225.18. please explain how Telkom is the only company I've heard of sending an account into collections after 3 days of non payment.

The staff and team leaders have no decorum and no mannerism assisting customers. You should send them for training. The team leader refuse to escalate the query to a contact centre manager.

I consider just closing off the account.