PP
Previn P

1 reviews | Active since May 2012

24 Jan 2016, 21:26

Telkom robbing me of data

I purchased a Telkom LTE router on a 50GB per month package yesterday. Today I set it up and streamed 2 movies. While streaming the second movie it suddenly stopped and when I checked I found a message saying that my 50GB bundle and 50 GB night surfer bundle were both used up. This is unbelievable. I streamed 1 and half movies. Moreover this was done during the day so it should nto even have affected night surfer bundle. I consulted Netflix and other sites and the data usage for streaming an HD movie is less than 1GB for an hour.<br> Telkom is robbing me of my data. <br> I demand answers. I will be publishing this report to every social media and forum to make the public aware of Telkom's ********** actions!!

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Replies (1)
Telkom
Telkom's reply24 Jan 2016, 22:49
Official
Hello Previn.Pillay,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.

Your reference number is: SM191969

Regards
Tumelo
Telkom Social Media Team