Telkom *******

This whole issue started 21 April 2017 till this very date

Telkom sales agents called and offered me a LTE contract for 24 months with a cooling off period of 7days. I notified them within 7 days that i am unhappy with the product and wish to cancel the deal which i was told by the sales agent i can do. Telkom then sent a courier company and collected the LTE router and sim but till today they have been debiting my account for R555.00 every month. Ive been trying to cancel online and ive physically visted the telkom branch at Southgate but all of telkoms *********** staff aside from treating me with total disrespect not a single person was willing to help me. Ive filled in numerous cancellation forms ive tried to call in to cancel this contract which should never have been initiated in the first place but i keep on getting the run around from telkom staff and no one seems willing to help me. the package was never opened and was return in the cooling off period but im stuck with a debit order. On the 17th of September 2018 at 9:50 a.m Muziwandile Hlabe sent me an email confirming the cancellation and Ntombizethu Nxumalo was also cced in this email but till today i am still being debited