RN
Ralton N

1 reviews | Active since May 2013

13 Aug 2015, 07:56

telkom *******

iv got an adsl line with telkom, when i took the package the agent said it will cost me at R790 p.m inc.line rental & i agreed to a month 2 month package,<br> however iv moved house, requested a line movement to my new home, ust after that for the past two months telkom billed me 1100 & 1300 & they put me on a 24month contract without my approval or without informing me, i contacted them to ask why they bill me where i was told and agreed to 790 p.m. agents hang up when i call, when i email they do not reply, iv emailed the COO and the P.A rep**** saying they will get back to me asap its been weeks. when i go onto the website to chat to an agent they hang up. i went to a store, they said they cant help i need to call 10210. and everytime i do they hang up after i give them my landline nr. <br> <br> so that makes me wonder why, but yet no one comes back 2 me & tell me whats happening & why they overcharge me.<br> <br> ICASA cant help because telkom have not given me any ref nrs<br> <br> to everyone out there. check your bills telkom is busy with *******ion & they are manipulating us as clients. CHECK YOUR BILLS PEOPLE, MAKE SURE YOUR ACCOUNT IS CORRECT OR YOU WILL END UP WHERE I AM NOW.<br>

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Replies (1)
Telkom
Telkom's reply13 Aug 2015, 09:20
Official
Hello raltonv,

Thank you for your post.

Please be advised that your query has been sent to our Billing Team.
Your reference number is SM124182
We apologise for any inconvenience caused.

Regards,

Eric.Genge
Telkom Social Media Team
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Best regards,