Telkom ****** me day light no barraclava on point blank

Telkom sold my device A50 because i couldn't pay the 3rd party which i have no idea where they came into the relations between me and telkom. im going straight to the oumbudsman. Let me briefly explain. I made a purchase of an Samsung A50 last year May, August month the phone just died. i took it back to Telkom Southgate Branch the guy Mpho assisted me checked the phone and made it clear that this device is under warranty i have nothing to worry about. so i thought i previously had a problem tracking down the phone found that the device has been handled by three different companies SSS Tech Solutions Pty Ltd, Braden Global Logistics and Telkom. Between the three i been bounced right left and centre until i was told Samsung was involved firstly i was angry at Samsung because after just three months they couldnt repair my phone i literally had for basically two months. i tried contacting them today to get my dead device back Braiden Global told me sorry your phone is sold by telkom finish and kla. i called telkom they say they dont see anything systematically i must go into a branch. i doubt going into a branch will do me any good all i wanna know is i owed telkom apparently R188 for the shipping fees after i claiming on warranty. How much did you guys sell my Samsung A50 literally brand new for? Im going to block that device and open up a theft case as this was a *******.