Telkom ****** Me Blind and Service Sucks big time

Telkom Sucks Big Time, poor service and they don't follow up on escalated cases. Telkom offered me an upgrade to my data deal with router. I had a 50GB day and 50GB night surfer of which I then upgraded to the double data deal where I should now get a new router and TV box and the 100GB day and 100GB night. I received my goods and Sim card 25 April 2018 and new Sim activated and old one stopped but I still only used balance from the 50GB deal, and I was told I would get pro ratad data and obviously get charged for it I didn't get the data but got charged for it so from 1 May my new 100GB day and 100GB night data was suppose to start, of which it didn't and I reported it, logged cases and was told every time it was escalated yet never received any feedback or responses. I have now been charged or debited for the full amount but never received the deal I signed up for. Telkom ****** me and I would not recommend anyone to use their services. I still have not received feedback or even a message and they debited the full amount. Telkom are ******.