TELKOM RIPS YOU OFF

<p>I am furious with Telkom. They don't even deserve one star! The increased my spend limit on my contracts without my permission, the account holder, after I specified when I took out the contract, that under no circumstances do they ever increase anything, and the store agent confirmed that it's capped. Then I get a bill of R858!!! And they debited my account. The following month they wanted to debit R1018!!!!!! I stopped the debit order and I paid the normal amount of R666 as it has been for the previous months. Now they're telling me that my account hasn't been paid!!!!!!!!!! They suspended my service for non-payment!!!!!!!!!!!!! When I call the call centre, they lodge a call and tell me that it will be resolved in 72 hours excluding weekends!!!!!!! I told them, that I want my refund from the R858 when they were only supposed to take R666, and because Telkom refuses to resolve this query as I have been sending emails since May when the first incorrect billing took place, I must now go a whole weekend without a service which I must pay for!!!!!!!!!! I don't think so........ I want them to credit my account for the days which they cut me off, but my account was not in arrears, and I will fight them until I get it, even if it means taking them to small claims court. They are not allowed to suspend a person's account for non-payment because they can't get their act together in resolving a query. I have paid for my service, and they are now in breach of contract!!!!!!!!!!!</p>