TELKOM RIPS OFF ELDERLY AND LOYAL CUSTOMERS

Treating customers unfairly especially the elderly and loyal customers. My mum age is 79, she has had a land line for over 40 years and last year she was forced to change to the cordless phone. The agreement was for R200 this was for over 6months then suddenly this year the bill was R6000. When asked why..apparently it was data used. But the agreement was for calls and an expected amount of data. So how can telkom unlock and allow unlimited data. The consultants said that once its reaches its capped data limit, it goes into out of bundle rates. But logic says if the bill was R200 for 6 months why all of a sudden its uncapped. Telkom expects a 79 old women on pension to pay a bill now standing at R8000. We called Telkom so many times , every consultant gives a different story. Now the land line is cut and they handed her over to the attorneys. We called today , she did not use the data and how can it go outside an agreement....nevertheless can she pay 300 pm as she is a pensioner ...no help. Basically telkom doesn't care for their clients. Can a pensioner use R6000 data for a month ..common sense. ********** and no respect for pensioners and loyal customers