Telkom ripping there clients

Good day.

Hope all is well.

I spoke to lovely lady Nontobeko Ngubani and I was advised that I will be charged amount of R 202.70 for unpaid debit order.

Firstly my payment arrangement with Telkom is for the 25th of each month and Telkom decided to debit a day early on the 24th which now has incurred extra fees on the my bank account and on my contract. On the 28th Telkom debit the full outstanding amount on my contract which means my contract is up to date but I'm still being charged a fee which in my mind is unacceptable because this is not my problem it is Telkom problem for debiting on the wrong date.

I never experienced this before.

All the dates I received a salary on a Saturday. June 2016 February 2017 March 2017 November 2017.

Further more I spoke to Sibusisiwe Nyuswa from and she told that on my statement it indicates that I'll be debited on the 24th after checking my statement the 24th does not appear on my statement but a due date does which is the 31st of the month.