Telkom ripping people off

Hi;

I have received a statement saying I owe R1302.40, However this was paid 2 weeks ago and to top it all off my account was suspended today after so many weeks of payment and when I phoned in I was told it's not showing on the system. How the F**k is that my fault? and then you'll want to charge me for Telkom's f**k up.Its unacceptable and I won't accept it. how you'll can be ripping me off and charging me R202.00 because apparently as per the Telkom agents Telkom does not debit on the 26th,How is it possible I was debited on the 26th, fair enough my account was being tracked for R500. But my payment for last month was only suppose to go out on the 1st of every month. You'll went against my consumer rights and the contract that I agreed upon. I have call the customer care numerous times but the agents failed to help me I can't even get to speak to a manager or Team leader I will stand a better chance of winning the lotto. Please send your agents for the proper training on customer service. I need my account sorted out today. without us the people there wouldn't be a Telkom. If my issue is not sorted out today I am changing my service provider and returning the phone back to Telkom.