1 reviews | Active since Jan 2012
Telkom *********** upgrading customers and getting away with it!
<p>Received a call from Sell Direct on behalf of Telkom Mobile to upgrade my 3G contract on number *** - Contract coming to an end. Telkom upgraded the 3G contract and charged me R400 migration admin fee, R190 migration penalty fee (They have no idea what for) totalling R590 fro upgrade of which they call a migration when it is a upgrade initiated by Telkom Mobile and a call received from Telkom Mobile promoting this. Spoke to '***' to advised it was an upgrade and then after waiting 20 minutes on hold she said it was migration even though the old 1GB package does not exist anymore and I was out on the 2GB package. Telkom Mobile have ****** me and conned me into paying fees for their lies and mistakes. My voice contract is due for renewal and I will not be renewing this with Talkom despite being a loyal customer for 5 years. Asked '***' for complaints number and she gave me Telkom crime line ***instead! Cancelling the 3G contract and logging a complaint with Consumer Protection Commisioner and my attorneys. Telkom very bad service!</p> <p> </p>
Hi JGHKlima
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM239843 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Hi JGHKlima
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM239843 .
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Still no contact from Telkom Mobile complaints for reference number is SM239843 . 4 weeks and counting and R400 migration admin fee, R190 migration penalty fee not refunded. I am going into the Telkom store as a last resort to further escalate and then I will need to stop any further direct debits from Telkom where they have not responded to nor resolved the dispute. Any further action will need to be settled in small claims court with my attorneys for Telkoms inability to fix their error and respond to the complaint.
Still no contact from Telkom Mobile complaints for reference number is SM239843 . 4 weeks and counting and R400 migration admin fee, R190 migration penalty fee not refunded. I am going into the Telkom store as a last resort to further escalate and then I will need to stop any further direct debits from Telkom where they have not responded to nor resolved the dispute. Any further action will need to be settled in small claims court with my attorneys for Telkoms inability to fix their error and respond to the complaint.
IT has been nearly 7 weeks later and still no reply or resolution from Telkom mobile on this issue! After the Hello Peter complaint the cse was logged again Case ********** 2 and again no reply or resolution! Slowest service and Telkom over charged me and owe me R600! Give me back my R600 Telkom!
IT has been nearly 7 weeks later and still no reply or resolution from Telkom mobile on this issue! After the Hello Peter complaint the cse was logged again Case ********** 2 and again no reply or resolution! Slowest service and Telkom over charged me and owe me R600! Give me back my R600 Telkom!