Telkom Ripping Me Off

Telkom is *****ing clients and not honoring their agreements.

I took out a contract in November 2022, 3 cellphones after which in December my cellphones all 3 were suspended and have since been suspended. Due to *****ulent activity and then later explained that it was a credit issue. They claim my credit was over the approved limit but why am I being blamed for their approval? I'm a client I apply they approve to make matters worse if I was de*****ing them would I have taken out insurance?

I have being paying for these phones For 4 months without active phones... I have constantly called the call centre visit keywest and president hyper branch to get assistance last attempt the manager of keywest branch on Friday the 24th of March 2023 promised to revert back to me by the end of business latest Monday needless to say no contact made and I returned to the branch the 28th March 2023 where the manager then promised to call me once again at the end of business itvis now 11:05pm and I believe end of business has passed.

Sad part to all this I was excited to giving my family the phones due to all the hard times we have faced lately only to have the phones not working ... in February one of the Phones was ****** at PEP stores tambotie mall in randfontein there was loadshedding we couldn't track the phone we have submitted claim and it has been denied. Reason being the phone is untraceable because there was no usage once again not my fault as telkom suspended the lines ....

I pay 3000 odd every month I work hard for my money and seems a little unfair that I'm the only one adhering to my contract.

I have since written to consumer rights commission and await response.

Telkom service is very very bad. Nobody is accountable There is not even a reffering office always a back office that nobody has access too not even the employees.

HELP!