Telkom ripping me off as they cannot provide me ADSL

Hi On the 31 Aug 2018 i signed up with Telkom for the Unlimited ADSL deal (R605). After 2 weeks of no internet from Telkom and multiple calls between Telkom tech support and Sales I had no choice to cancel the ADSL. I logged a online request to cancel ADSL on 17 Sept 18 which was only attended to on 04 Oct 18. I received a call from the Telkom experience team who contacted me after a number of escalation who confirmed the ADSL order will be cancelled and the ADSL charges will be reversed/refunded on my Telkom account . I have been charge for ADSL since the 05 Sept 18 - 17 Nov 18 for Internet service that Telkom could not provide. I want the ADSL charges removed from my account, I will pay the fixed voice service but not ADSL (DSL service) If the ADSL charges are not removed and cancelled i will take legal action and escalate to OMBUDSMAN.