Telkom ripping me of

Good day, I'm very upset with regards to a telkom contract I signed on in February 2020. The phone was given to me without the sim card being activated. I returned to the store and was assisted by another sales person, who gave me another sim card which was still not activated. Shortly we were under lockdown so I was told to call the call center which i did but was NO HELP after several calls, every other month. I were advised to go in stores after the lockdown as there is no information on their system with my details that I have taken a contract. Last week I was debited an amount off R 1780 from Telkom, I reversed the debit and went into the store. The consultant asked for my identity document and entered my Details on the system and to my surprise I was told that the number is active and there is a sufficient amount of data and minutes being used on a monthly basis. I called the cell phone number that was allocated to me on the contract and a female answered and advised that she bought the phone from telkom and that an agent gave her the sim card when she purchased a phone on a cash sale. So Basically I'm at a point where I have never used my phone since I day 1, My simcard is not activated, all my data and minutes were given to someone else and I have . So the guy at the store said he can't help me and I need to call in the call centre which I tried and no1 can assist me it's not my fault bt the store fault