MV
Maria V

1 reviews | Active since Mar 2016

22 Mar 2016, 13:42

Telkom ripping clients off.

On the 14th of Jan an email was sent to Service Cancellation [Email Removed] to please cancel my account as of end Feb. Form was completed and attached. Another email as sent on the 14th of March to please cancel my account as I had received a bill to pay them. I will not pay the balance outstanding as I requested on the 14th of Jan for this account to be closed. Another email was sent again. I keep getting told I will be called with in 48hrs . No one has called me. This brings me to your online application form. Telkom you have a special , 5GB for R100.00 a month. I have app**** twice online for this special , on your website. The month is almost over and I am still waiting for feed back. I also work and can't sit on hold for your accounts and cellular department for over 40min every day trying to get a hold of someone and then to be told someone will call you with in 48Hrs!!!!! Service is pathetic and I suggest you sort this out...I am still waiting for someone to call me back...

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Replies (1)
Telkom
Telkom's reply22 Mar 2016, 16:03
Official
Hello Lena1980,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.