NR
Nokuthula R

1 reviews | Active since Jan 2018

26 Feb 2018, 12:41

Telkom ripped us off.

My husband bought 10 gigs of data on the 23rd of February 2018 at Telkom in Table View. We did not use the data nuch as we only opened emails and went on google to search for something. Saturday the 24th of February 2018 the data was finished at 13:00. I don't understand how 10 gigs of data does not last for 24 hours even. I called Telkom on the 25th of February to enquire about same I spoke to Tarren Oliphant who advised that she cannot assist us on our enquiry and instead she will send an email with the data usage. To date I did not receive the email. I am very disappointed with Telkom.

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Replies (1)
Telkom
Telkom's reply04 Mar 2018, 12:43
Official

Hi Nokuthula,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,