1 reviews | Active since Oct 2013
TELKOM RIPPED ME OFF
I had a 24 month mobile contract with Telkom mobile. I paid R289 a month and was on a smart plan 150 and received additional 5 gigs a month. Before my 24month contract came to a end I contacted Telkom to enquire what will by invoice amount be going forward once the 24 month contract had been concluded. The call center operator told me that I will be only charged for the service which would be R150 a month. My contract ended in October 15. When I received my invoice for Nov15 the invoice amount was R150 which was correct as per the call center agent. <br> <br> HOWEVER<br> <br> In December 15 I received my invoice and now the amount is R816. I have went to the Telkom centurion shop and have logged a complaint. Case Number ***3 was issued to me.<br> <br> My issue is why was I mislead and second I was told the 5gigs were a promotional item so why like all other promotional items was it not removed from my contract once it came to a end.<br> <br> To me Telkom is pulling a fast one and trying to make a quick buck.<br> <br> <br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174899
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174899
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
