rD
ralf D

1 reviews | Active since Mar 2009

17 May 2017, 18:10

TELKOM ripoff re NEW contract handset charges in 1st month - full month charge for handset even if contract is midmonth / end month

<p>i recentrly moved my mobile phone contract to TELKOM , using the Rosemall OUTLET. THE service from the Staff, i must say < was most helpful and great. WELL DONE.</p> <p>i took out the contract on the 25th March.</p> <p>When i got the 1st invoice i was charged the full MONTH charge for the whole of MARCH 2017, NO PRORATE Charge. WHEN i queried it with TELKOM , they first told me it was an error, and they would prorate the charge.</p> <p>NOW THEY TELL ME THAT THE FULL CHARGE for the month is payable, IRRESPECTIVE of when the contract is taken out.</p> <p>if they had told me this upfront, i would have waited till 1 April to take out the contract.</p> <p>TELKOM MUST BE MAKING A FORTUNE , FROM THIS PRACTICE, which i am sure is AGAINST any CONSUMER PROTECTION Policy and the National Consumer regulator and ACT. i advise anyone who takes out a new mobile contract with Telkom, to only do so, on the 1st of every month.</p>

0
Replies (1)
rD
ralf D's update17 May 2017, 18:18
Reviewer Update

agreed!!! this is consumer exploitation at its best. HOW CAN YOU BE CHARGED FOR THE FULL MONTH , WHEN YOU ONLY HAD THE USE OF THE DEVICE FROM @% MARCH - 6 DAYS OUT OF 31 DAYS !!!

how many more consumers / telkom customers have been **********

CHECK YOUR TELKOM BILLING INVOICES FOR THESE RIPOFF CHARGES !!