Telkom Ripoff

Telkom recently applauded therselves on achieving a 96% happy customer migration from copper wire telephone service to digital online service via Vodacom. I am one of the lucky ones that came thru this experience without much problem. But during the whole six months that it took, not once did Telkom telephone me, oh I got an email saying that they had tried on numerous occasions, but not one of these so called tries actually got thru to me. My neighbour is however not so lucky, he still has got no new telephone yet and they keep cutting the copper line off, they have also disconneted the report a fault (iro copper wire lines). Surely they cannot disconnect anyone still on a copperline, they have a constitutional and legal obligation to provide a phone line to anyone that has a prepaid account that is in the black.