CP
Chantal P

1 reviews | Active since Oct 2015

09 Oct 2015, 08:12

Telkom RIPOFF

I signed a Smartplan 100 contract with Telkom Mobile on their Summer promotion 28 Sep 2015 & received the my Samsung S6 at about 5pm on Monday 28 Sep 2015. I was absolutely appalled when I received my invoice 4 days later with a amount of R708. Telkom have charged me with R300 for a device installment fee for the month of Sep I would like to mention that I only had the phone in my possession for 2 day 7 hours & now I am being charged an extra R300. Nobody mentioned this to me when I signed the contract. If had I known that this information, I should have just waited 3 day later. I feel so ****** & cheated by telkom as this information was not disclosed to me & I think its is ridiculous that Telkom is not willing to assist. Telkom has great deals but honestly I rather pay more money with service provide that will give me HONEST & quality customer service. Telkom is a ripoff & the sad thing is that I'm now stuck with a 24 month contract .

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Replies (1)
Telkom
Telkom's reply09 Oct 2015, 08:55
Official
Hello Path5714,

As per our telephonic conversation, we have escalated the matter to our Rosebank store manager to contact you with feedback.

Please accept our humble apologies for the frustration and inconvenience caused.

Your social media reference number is SM154538.

Regards,
Joshua
Telkom Social Media Team

Best regards,