TELKOM ******* *****ING FROM OUR NATION

Telkom Mobile *****ing the money of hard working people by changing the status of the contracts to prepaid yet still billing the account for services NOT RENDERED. I have spoken with 8 Telkom Agents since 2 October,, namely Herman, Abigail, GuGu to name a few about my contract sim that was not loaded with the data and airtime as per the agreement on the 1st of every month. Besides being taken for a lovely ride of being sent from pillar to post , None of the Agents are able to explain why this has happened but can confirm that I have paid my account and that I still have a contract but the sim is on prepaid. Every time I call in a new agent assists and does not have line of sight or the expertise to assist. I was promised that the issue is logged with the " back office" on 8 October, NO RESPONSE. Then called again on the 11th was told a manager would call me back and that the issue was logged with the back office again, NO RESPONSE. I informed Telkom that they are in breach of our agreement and this then means this contract is invalid. My account was submitted without my request for Cancellation and I am now expecting a debit order in excess of R2900 to go off on 25th? After calling in again to confirm that I do not wish to cancel and this is incorrect I received and sms TODAY stating the the debit order is due. All the while my issue has not been resolved and no contact or response from Telkom. Do you want to tell me that Telkom has the monopoly in the country that they can do with consumers as they please. This is not fair or legal. I want this put out there. Telkom mobile are ripping good hard working people off with the phony systems and processes that they don't understand themselves. I emailed a manager today *** and titled it URGENT Complaint to which I received.. and you can guess it. NO RESPONSE. I am actually seeking out advise, I want to firstly make this public and also take some sort of consumer legal action. #NOTOTHISBADSERVICE OUR COUNTRY AND ITS PEOPLE ARE BETTER THAN THIS. PLEASE HELP!!!!