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Noxolo N

1 reviews | Active since Jul 2012

17 Feb 2017, 14:18

Telkom Rip-off services

<p>I had a 24 months contract with Telkom. the contract was due for upgrade in december and i decided not to renew it. I sent a cancellation letter on the 25th October 201 to request for the contract to be cancelled in December.</p> <p>My account was full debited in December which debit was supposed to be the last for the month. Telkom also debited me in Janury 2017 and i reversed the debit because i was under the impresion that my contract should have been terminated. Telkom blocked my husband number because i had put it as an optional number. I called them on the 13th Janury 2017 to enquire because they have been sending messages they never called me for the de-activation or the problem expirienced for my contract not to be terminated. They told me i had to pay pro rata and the end and begining of the contract . i was suprised as this was not the explained by the sales consultant when i took the contract. The insisted that i had to pay them because i reversed my debit they also explained that they have charged me for reversal. I tried to ask the reason but i could not get a response.</p> <p> </p> <p>They have since debited me twice already after the contract expired in december and i still owe them R130.</p> <p> </p> <p> </p>

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