Telkom Rip-off Master!

After at least 8 faulty calls logged, 15 days delay in sending a technician to be told my router needs to be replaced, 115 minutes in-line to first be told (twice) my router will be replaced and then no it won’t be! Telkom have a “Policy” of selling a 24 month top end WiFi contract with a router guarantee for only 12 months. My WiFi is more down then up and Telkom is not even willing to replace their second router within the contract period but you must still pay for no service. Surely just because they have the monopoly they should NOT be allowed to get away with paying over R900 pm for no WiFi and not prepared to exchange or repair their router. They should be Nilkon not Telkom!