Telkom Rip-Off!

On Monday 27th August my Dad posted about his faulty telkom wifi onto the Telkom page on Facebook. No acknowledgement, no inbox from them. I then took it upon myself to tweet about this issue, and i received a response. The response was: "IF you're still having issues with your network DM us your info" ... We sent the info on the Facebook page, and was then told "this can only be sorted at a store" ... (Mind you, my dad has been twice to the shop to sort this issue out...) I then repond to let them know that, he will not go into a branch a third time because it takes time out of his day and Saturday's the branch is so full. They then repond by letting me know, the matter has been handed over to the escalations department and they will be in contact shortly.

Guess what?? NO contact since! NO escalation team calling my dad!

And still, today sitting with wifi that does not work, and a hefty debit order that JUST went off today, 31st August.

I am tired of fighting in my DM's with a service provider that does not listen or acknowledge their wrong doings...

Is it too late to cancel this contract and just forget they ever exist?