DB
Dlo B

1 reviews | Active since Aug 2017

18 Sept 2018, 17:21

Telkom ******* continues

At the end of January I requested my ADSL to be cancelled. I expected it to be cancelled by end of February and last payment end of March. On April 5 I sent a nother request to cancel my internet which had been suspended as I didn't release the payment waiting on confirmation of final payment. Since then I've been receiving monthly bill even with increased VAT monthly. How am I supposed to pay a bill for a service that was supposed to be cancelled? I haven't had a job since December 2017 and I am not paying for a cancelled/suspended service.

Today I received another text that attorneys will collect the outstanding payments. How pathetic, call center agents never get back to me so what the hell do I do?

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Replies (1)
Telkom
Telkom's reply29 Sept 2018, 12:51
Official

Good day Crowbar


We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,