Telkom *******

I have signed up for a Telkom fibre link with a Sales consultant (Kgotso Mokgatle) who advised me that there is coverage in Robertsham looking at the coverage map on their website. I signed up in September 2021 and was told that the installation would be done within 21 days. I contacted Kgotso Mokgatle in October 2021 advising him that the installation has not been done. He advised me that Telkom was still busy installing fibre and the ealiest that this could be done was April 2022. I requested him to cancel the contract as I could not wait this long. The service has not been cancelled to date and my account has been debitted for R1151,10 and R320 in bank charges.

One cannot get in contact with the Telkom billing department or cancellation department which becomes frustrating.