TELKOM *******

I purchased a laptop from Telkom which didn't not perform according to specification from day 1, exactly 1 month after my purchase the device malfunctioned and crashed. I contacted the supplier (dell) which agreed to refund or replace the device for the device of my choosing and informed me that I should contact Telkom so that they could honor this refund, Telkom proceed to inform me that they had procedure to follow and that my device needed to be shipped of to their warranty company for assessment, two days after I was informed that the device needed to be sent to Dell for replace the approval which was not needed because I had already gotten a credit not. But I agreed as I had no choice I was later offered a brand new replacement which hasn't since reached me. I have given them a period of over 20 days and I am no longer willing to be placed at a dis advantage and would like to have the contract that I have by the way also been over charged for canceled. The have charged me for 3 months when I only had the device for a Months or less.