Telkom *******

On the 11/08/2017 i took out a 2year cell phone contract with telkom mobile ,for monthly payments of R286 . before signing and agreeing to the contract i made sure i understood all the terms and conditions of the services and that the amount stated was gonn be the amount i pay for the 2years and that therell be no extra charges that i ddidnt know of. i payed that R286 with no problems until in 2018 my statements started coming with a R271.49 billing , which i just ignored , i then continued to pay that R271.49 now every month until now on the 7/09/2018 i received a statement reflecting an amount of R771.49 to be paid by me at the end of the month.on the same day of the 07/09/2018 i called telkom and spoke to the lady named Palesa Hlongwane at about 8:48am to dispute the invoice and billing, she explained to me that they had now given me the spend limit of R500 and that i have been on "out of data usage" ,...which was somthing i knew nothing about and was activated without my knowledge,i then asked her to remove all those extra spending limits cause i never wanted any of thos initially ,she promised to do it and that she was gonn send my dispute to their back office and theyll have the amount corrected as it was a fault from their side,she also promised that shes escalating the matter and someone ws gonna call me within 48hours. no one called me until i called again and spoke to Brian on the 26/09/2018 ,explained my query again to him ,he gave me the case no # ********** 2 and he also promised that ill receive a call from his superior and my matter will be resolved .i waited for feedback and as always nothing happened until on the 04/10/2018 i got another statement ,now reflecting an amount of R1432.83 ...i called again speaking to Thapelo,....with nothing happening still on the 12/10/2018 i called again speaking to Xolile Zungu ,then again on the same day speaking to Tshepo Mo***eng. til today ,nothing has been done about my dispute ,no one is calling me back to explain whats happening ,my frustration is ,the amount keeps going up and yet ive been ignored ....this is poor service by telkom and a ******* ,trying to get money off us which we dont know what its for, ....ive been struggling with them to have that contract cancelled and im been taken from pillar to post with no solution .....the last person i spoke to was Levy Makena on the 18/10/2018 at about 10:10am ,he like the others also promised to call me back , but nothing .