DB
Dlo B
1 reviews | Active since Aug 2017
29 Jun 2018, 09:50
Telkom *******
I requested my broadband Internet to be cancelled at the end of January as I lost my job and couldn't afford the extra expenses anymore. Telkom never cancelled my line as requested and continued to bill me monthly for a service I don't use.
I submitted another cancellation request but instead of my line being cancelled I received numerous calls of an order installation, how does the system work? Why would a customer request an order installation of their account is in arrears?
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Replies (2)
Telkom's replyOfficial
10 Jul 2018, 07:09Hi Crowbar
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply10 Jul 2018, 07:09
Official
Hi Crowbar
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
DB
Dlo B's updateReviewer Update
18 Sept 2018, 17:14Still no response from Telkom to resolve this matter
DB
Dlo B's update18 Sept 2018, 17:14
Reviewer Update
Still no response from Telkom to resolve this matter