Telkom Rip of with false promises

Item: Telkom
Rating: 1
Author: Devan N

This is one of my worst experiences when it comes to a service provider, I had app**** online for a Data Deal in the month of Feb 18 , to date I am still awaiting the LTE router, Strangely enough , I am being billed for the services that I cannot use ,

Trying to get into contact with anyone from Telkom is simply a nightmare , 10213 - is all I am asked to call , again consultants with no solutions , even the Call center manager a Mariano Pillay , what a waste of good space , absolutely no help at all ,

I was given and email address which supposedly can be used to escalate my concern, not to be surprised , the response was immediate from an automated service stating that they will get back to you within 72 hours , Its been almost 2 weeks , still no response

Is there anyone that can help me

regards Devan

Helpful (0)

Replies (3)

Telkom's replyOfficial

23 May 2018, 14:06

Hi Devan.Naidoo1969,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply23 May 2018, 14:06

Official

Hi Devan.Naidoo1969,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Devan N's updateReviewer Update

28 May 2018, 18:34

Wow Garreth , what a Quick response , you are well trained , But once again , still, nice reference no , with no value , It is sad that I had received response on the 9 May , and to date , still awaiting feedback This confirms , that you'll are ripping us people of with ALL YOUR FALSE PROMISES , I am still trying to understand how Telkom can rate themselves as the no 1 service provider, you'll should be rating yourselves as the no 1 ******* company Regards Devan ( ********** 724)

Devan N's update28 May 2018, 18:34

Reviewer Update

Devan N's updateReviewer Update

12 Jun 2018, 12:44

Wow , Still awaiting , and zero response from anyone , This tells me alot of the management when its comes to customer care Just Disgusting and a bunch of rogues

Devan N's update12 Jun 2018, 12:44

Reviewer Update

Wow , Still awaiting , and zero response from anyone , This tells me alot of the management when its comes to customer care Just Disgusting and a bunch of rogues