Telkom Ridiculously Poor service and Dont care attitude!!

My phone line and internet is not working for a more than a month. I logged a fault on the 12 April 2018 and since then nothing has happened and no one has contacted us. This is a recurring issue if you look at the records we hardly get service from Telkom and there is always a problem with them!! Please can someone urgently assist us!! Again we have to use our own cellphones to make calls and use our mobile data while at home when we are paying for service that we don't recieve. i am on the brink of suing Telkom that's how frustrated i am with their service!! Only when you complain to hello peter do they take you seriously, and even that they take long.