Telkom Ridiculously Bad Service

Telkom is currently running a ADSL deal of the Month which comes with a LIT Box to the first 5000 customers. Seeing this a went into Telkom at Pavilion, Durban and submitted my application on the 2nd January. Abigail, the lady that helped me did not explain anything about the product or what was going to happen after the application was sent, only that someone will call me which i am still waiting on someone to call me. I then did a online application which i at least received a call stating that the ADSL will give me a call on the 8th January. No one called me all week. So i phoned in this morning to find out what is the progress of my order only to find out NOTHING WAS SUBMITTED!!!!!How does one apply for a deal and wait 2 weeks for nothing to happen. This is the first time i received such bad service from Telkom. Lastly i did my application over the phone this morning and i am still waiting on the reference number which was supposed to be sms'ed to me. When will something be done about Telkom's bad service because clearly there is more than one instance of this happening.