Telkom - Ridiculously Bad Service

<p>In the last 2x months, we have been without either a DSL service on our line or without a telephone line completely for around 6 weeks. They have been installing new fibre in the area (to the exchange). During this time our number got crossed with a business number. Upon reporting this to them I had all manner of excuses:<br />1) Lines have been ****** in the area</p> <p>2) It's part of a larger problem</p> <p>3) We just need to wait until it's resolved</p> <p>4) Moving the ETC forward all the time</p> <p> </p> <p>We then had a phone call from an engineer the one day that helped us before, who said he'd look into it. Within the next hour all issues were resolved.</p> <p> </p> <p>We then had the internet back for two weeks before the line went dead again. We logged another call for this on the 13th (***). It's now the 23rd and still no resolution!!! I phoned again on the 21st and logged an "escilation call" (***) and confirmed with the agent that the SLA is 48hrs. Now I spoke to them again and I was told that the commitment date is moved to the 25th. Wherenever I want to speak to someone in a higher position, I get told that they're either not available or won't talk to me. I've managed to get through to a supervisor once before who promised me she'd get it resolved but nothing really happened to expidite the issue. I know this because the next time I phoned regarding the same matter the agent didn't even see a note about it on the call.</p> <p> </p> <p>In the meantime we're paying like good little customer!! They want me to speak to their billing dept. to get refunds arranged for their mistakes, even though they know full well when we didn't have service. This will furthermore take up my time & effort and I will have to front the cost for what will no doubt be a lengthy conversation. I am also paying for my family's data while we don't have internet, which amounts to at least R300 a week!!<br /><br />Previous reference numbers logged in the last 6 months or so:<br />187ctk230117</p> <p>125ctk201116</p> <p>194ctk121116</p> <p>389ctk081116</p> <p> </p> <p>I am honestly at whit's end with this company and cannot believe they're still allowed to hold the monopoly in SA. If I don't have my line back by Saturday 25th Feb, I will cancel my service and report Telkom to the ICASA and the relevant ombudsman. I will also go to every news paper and report the service that I'm NOT getting.</p>