Telkom ridiculous service, truly shocking.

I have a 4mbps adsl home internet line with Telkom, they take 6 weeks to fix my line as there was apparently underground cable damage. As soon as it was up and running, I experienced half of the speed I was use to. Brought it to their attention, they said they had to access my neighbor's yard to fix the speed issue. I arranged it, they never pitched to the arranged time and only after I drove to the technical department of Newlands Johannesburg and practically fetched a technician by the hand, my problem was sort of resolved. Now my line seems to work for a couple of hours and is down for a couple of hours. I logged another fault and they simply sent an sms stating that it has been resolved two weeks after logging the fault, but im still experiencing the same problem. Telkom said they would refund me for the time I have been down, also did not happen. Been in touch with multiple line managers etc and nobody gets back to me. Today I logged another fault with them. All in all I have been down around 2 and a half months which affects my studies very negatively. Extremely poor service, I will not recommend Telkom to anyone ever. Stay away guys.