Telkom Ridiculous Service

Dear Telkom

I phone you on Monday to resolve my slow internet speed line. Fault ***.

I received an sms the next morning stating that the issue has been resolved yet my speed was still 0.32mbs. I phone you again, spoke to an agent for who was going through all the various trouble shoot issues and your agent advised to switch off my router. This caused the call to cut as our internet and landline are connected. Now we had no internet and no phone line.

I then phoned again, spoke to a consultant for 45min going through resetting everything and reconfiguring everything. Our phone line came back on but our internet was none existent anymore.

I phoned back Wednesday, got told that it was an issues as our line was reserved for an upgrade which we never requested or concerted to. They advised that they would submit the request to the help desk to have it amended back to 4mg which we signed up for.

Nothing changed the whole of Wednesday. Spoke to 5 consultants on Thursday, 2 dropped and cut the call deliberately while I was on the phone and the other 3 had absolutely no clue what was going on.

Like I tried explain to your consultants, this is a business line. It is for a medical practice. We work with peoples lives. We need to internet to access patient files, to make appointments, to invoice and to get critical and information on our clients.

Are you going to pay for the law suite that this practice gets if something happens to one of our patients because we weren’t able to get the correct information? Or the the bills the patients couldn’t pay or for the appointments we had to cancel?

Your service is absolutely shocking and I will make it my mission to tell everyone how pathetic you’re service delivery is.