Telkom - reward for bad service!!

<p>Internet off for 2nd time - no service again for 1 month. No customer service - no feedback.</p> <p>Fault logged and Telkom cleared it. No technician came out. Phoned again. Logged new fault. Not restored yet. No feedback. No customer service. Where do I go from here!!?? How do I get hold of management or someone who can and will take responsibilty in keeping a desperate customer happy? Has Telkom got 1 such person who really cares??!!</p>