Telkom revolting service on online contract purchase!!

Tracking number : THD***9

I app**** online for a smart phone contract package, that cost R799.00 and two days following my application on the 29th May 2020 to be specific my account was debited.

On the 5th June 2020 i received an sms from Courier It stating they will deliver that same day. It never happened, following numerous calls to the Courier company, i was told by one of their employees that they dont deliver in Vosloorus because its high risk..." that not my problem, Telkom should be told that" I finally get the phone delivered on the 11th June 2020 at 18h30 in the evening. Two days later i decide to open the phone and to my surprise Telkom did not pack my sim card inside. Now again i have to make the endless calls to get help, im tossed from pillar to post, and eventually i decide to sent an email to ***e emails letter i have not being assisted.

I want my money back and they can sent their Courier company back to fetch the phone. This has been the worst service experience ever.